Calgary couple calls out Lynx Air after luggage redirected to different province

A frustrated flier with ultra low-cost carrier Lynx Air is scrambling to understand how her bag ended up in a different province and why the airline wouldn’t do anything about it.

Andrea Habermeyer and husband Sean Barber checked in at the Lynx counter in St. John’s, Newfoundland back on Aug. 7. Habermeyer said everything went smoothly until she noticed her baggage tag.

“We went through security and noticed on the back of the boarding pass that the baggage sticker was for a different airline and a different person,” she told Global News. “Hamilton, Ont was the destination.”

Habermeyer said she quickly alerted the gate staff, who was the same person who had checked them in. She said they were assured it would be corrected.

“He assured me he had retagged the bag and it was going to be in Calgary and everything was going to be fine. He couldn’t print me a new tag because the printer at the gate was apparently out of printer paper.”

The couple boarded and waited for their bag in Calgary, but it never came. Global's Tomasia DaSilva reports.

For more info, please go to https://globalnews.ca/news/9958953/lynx-air-baggage-bungle-sends-suitcase-wrong-destination/

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