Calgary family calls out airlines for denying bereavement fare discount

A grieving Calgary family is calling out two of Canada’s major airlines for lack of compassion after being denied bereavement fare discounts.

“It was hard enough losing someone that you love,” Trevor Simpson told Global News. “To get nothing back — it’s another slap in the face.”

Simpson got the call early last month that his father was gravely ill. He quickly booked a flight out to PEI, hoping to make it in time. He didn’t. But he said what makes things even worse was the way they have been treated by WestJet and Air Canada.

“A couple of days after filling out the forms, I got a message,” Trevor’s wife Carol said. “‘Sorry about your loss. But because you got it on a promotion, you do not qualify for bereavement.'”

Carol said she was stunned, adding while the flight was on a “seat sale” at the time of booking, she didn’t expect it would make the bereavement discount null and void.

Global's Tomasia DaSilva has their story.

For more info, please go to https://globalnews.ca/news/9534587/grieving-calgary-family-bereavement-fare-denial/

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