New Canadian air passenger rules helping some — but not everyone

From delayed luggage to missed flights, lots of Canadians have had to deal with both of these problems this summer. But with new passenger protection rules having come into effect, the hope is customers will soon be able to get assistance when the issues arise.

Under the law, airlines have to follow these new specific rules around refunds. They still have some exemptions, however, if they can claim safety is at stake. And the rules do nothing to deal with those passengers still trying to get refunds as a result of pandemic cancellations.

As Sean O'Shea reports, while the rules are helping some get the assistance they need, not everyone is receiving the help.

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