Ex-Post Office boss gives emotional apology to sub-postmasters - as Mr Bates offers 'no sympathy'

Paula Vennells, the former boss of the Post Office, spent more than five hours on Wednesday answering questions at the public inquiry into the scandal.

It's the first time she has spoken publicly in nearly ten years.

The hundreds of wronged Post Office workers and their families have been keenly anticipating her evidence as, on her watch, prosecutions continued, despite mounting evidence that there was something wrong with the Horizon IT system.

Read more: https://news.sky.com/story/key-points-from-day-one-of-paula-vennells-at-horizon-inquiry-as-mr-bates-offers-no-sympathy-13141178

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