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The unlikely origin of on-hold music: an explainer

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Outside of recognizing it as your cue to sit tightly and wait for the person on the other line to help you, have you ever given on-hold music a second thought?

Regardless of your answer, you might be unfamiliar with the origins of on-hold music. The phenomenon was born in an unlikely, but happy incident for American inventor and factory owner Alfred Levy.

In the spring of 1962, Levy discovered that an exposed wire touching a metal girder in his building was transmitting the frequency of the radio station next door, meaning customers were met with music, as opposed to employees.

Rather than see this as a nuisance, the entrepreneur used this happy accident to his advantage, and later patented the idea in 1966. Global’s Adam Wallis explains.

For more info, please go to https://globalnews.ca/news/10416687/on-hold-music-history/

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Category
U.S. & Canada
Tags
global news, National, News
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