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How Southwest’s operational meltdown upended passengers’ travel plans

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Southwest Airlines appears to have recovered from their holiday week meltdown, with only about two dozen flight cancellations reported Sunday. But anger and frustration lingers among Southwest passengers, many of whom are still trying to reach their destinations. We spoke with two passengers who shared their experiences of canceled flights, lost luggage and missed family gatherings.

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Category
U.S. & Canada
Tags
air travel, airlines, holiday travel
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