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GO fare inspectors struggle to check if riders had paid with debit cards

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On Tuesday, the Ford government unveiled a new way to pay on local buses and across its GO network but internally, officials were warning it briefly didn’t work.

A series of senior government and transit officials, including associate minister of transportation Stan Cho and Metrolinx CEO Phil Verster, held a photo opportunity in Brampton to tell riders debit cards could be used to tap instead of Presto cards.

Early on the same day, however, officials raised internal concerns: they had no way to check whether customers using debit cards had actually tapped on. The issue stemmed from the slow rollout of a software update for handheld card readers used by fare inspectors, Metrolinx said. The patch had been updated by Wednesday, the day after the new feature was launched.

“There is a period of transition for software updates anytime we introduce new products,” a spokesperson told Global News. “Our Customer Protective Officers are able to inspect all payment methods including debit.”

For more info, please go to https://globalnews.ca/news/9670403/metrolinx-debit-card-tap-issues/

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Category
U.S. & Canada
Tags
global news, GO, GO fare
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