Sunwing travellers stranded in Mexico demand answers, compensation

Some travellers with Sunwing are demanding answers and some money back after what they call a nightmare trip full of delays and cancellations.

Megan Hunter contacted Global News on Sunday after her flight from Puerto Vallarta to Calgary was cancelled. But the Okotoks, Alta., resident said the problems actually began on the trip out.

Hunter said they were originally scheduled to leave Nov. 6 for Mexico. However, that flight was delayed and then cancelled. The passengers were apparently then told they had to check back in, in order to get on the next flight Nov. 7.

Fellow flier Janice Paton of B.C., who was with a large wedding party, said they weren’t offered anything despite almost not making it to the wedding.

“We ended up going to a hotel, most of our group,” she told Global News. “But we ended up paying out of pocket.”

The women told Global News they were faced with flight delays once again the following day. And they added the problems didn’t end once they were onboard.

The flight did eventually take off, and Hunter and Paton both said it was a wonderful vacation. But coming back, their Nov. 13 flight was once again cancelled and rebooked for Nov. 14.

The passengers were provided accommodations, but both women said the hotel they were taken to was “sketchy.”

For more info, please go to https://globalnews.ca/news/9277541/sunwing-travellers-mexico-alberta-bc/

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