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As if wrongly prosecuting hundreds of people wasn't enough - now the Post Office has been forced to apologise for using racist terms to describe postmasters caught up in the Horizon computer scandal.
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A newly revealed internal document shows fraud investigators were asked to group people based on their racial features - using language the Post Office has now admitted was "unacceptable".
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A newly revealed internal document shows fraud investigators were asked to group people based on their racial features - using language the Post Office has now admitted was "unacceptable".
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