Call Centre Olympics: Fair Go puts bank call centre responses to the test

Romance scams, fake investment opportunities, email hacking and even bogus calls from people claiming to be your bank often have one target - the money sitting in your account. If you think your account as been compromised or if you've made a payment but realise you've been duped, time is of the essence.

Fair Go rung around the big banks to find out how long they took to answer, and talked to an expert to learn more about responding to fraud.

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