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999 - Inside an ambulance call centre during NHS crisis

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How does a 999 call centre, a hospital and ambulance crew cope during one of the worst crises in NHS history?

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Late 2022 and early 2023 saw record delays in the NHS, with patients queuing in ambulances outside hospital accident and emergency departments for days on end.

We followed staff providing the UK's healthcare - those receiving the 999 calls in a Welsh Ambulance service call centre, spent time with the ambulance crews themselves and inside the emergency department of a Cardiff hospital.

This film reveals first-hand the impact on patients and staff in the NHS in Wales.

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Category
Journals
Tags
strikes, nhs strikes, nhs
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